Managing By ActualsHow Process Analytics Can Improve the Customer Experience
by Victor Milligan -
February 8, 2010
Winning the customer battle secures revenue in today’s economic climate and is a central lever to driving higher-than-market growth as economies recover. Providers can quickly and cost-effectively add process analytics to identify and resolve defects before they erode the customer experience and impact market share or customer lifetime value.
7 Small Business Dashboard Design Dos and Don'ts
by Stacey Barr -
February 4, 2010
A business success dashboard is a computer based reporting application that displays your key business metrics in gorgeous colourful graphs that all but smack you in the face with startlingly practical insights about how to boost your business success.
2010: Old Decade, New Decade
by Gary Cokins -
February 2, 2010
Let’s look back at the last ten years of applying enterprise performance management methodologies, and then speculate about their next ten years.
Mobile Business Intelligence & Analytics
by Catriona McGauchie -
January 20, 2010
With the advent of the mobile phone a fundamental shift occurred in telecommunications. You no longer called a place but you called a person. The internet provides an even greater degree of interconnectivity, and it is these changes which are having a profound impact on businesses and the way in which they manage their people mobile or otherwise and the access that they provide to their data assets. This white paper addresses these changes and discusses the impact it is having on business information delivery.