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This dashboard pulls together several KPIs for managing a customer service center. The first three charts show number of open cases by status, days open, and agent with a highlight for high-priority ones. The bottom two track open and close rates, including same-day close rate. With the selection box to the right you can toggle between looking at the organization in total or select individuals or groups of reps.
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This dashboard was designed for use by customer service departments using salesforce.com. The same kind of dashboard could be deployed for on-premise users of an open standards CRM such as Sugar. More information can be found at http://www.inetsoft.com/resources/prsf/solutions/salesforce/
About InetSoft
InetSoft is a provider of business intelligence software for dashboards, visual analysis and reporting. Since 1996 the company has been offering flexibly priced BI solutions that are easy to deploy and easy to use.
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