Attensity helps the world’s leading brands leverage customer conversations as a business asset. Using Attensity’s integrated suite of Customer Experience Management (CEM) solutions, organizations can tap the wealth of data stored in both internal and online sources, and use that information to improve the customer experience with their brands.
With more than 500 installations worldwide, Attensity’s award-winning customer analytics and response applications are powering the customer experience strategies of companies in industries ranging from financial services and hospitality to telecommunications, consumer electronics and IT. These include many of the largest and most renowned branded companies in the world, such as AT&T, Charles Schwab, Citigroup, HP, JetBlue Airways, Lloyd’s Banking Group, Safeway, Siemens, Starwood Resorts, TiVo, TravelLodge, Travelocity, Unilever, Volvo, Walgreens, Wells Fargo, Whirlpool and more.
Here is an example of a competitive analysis dashboard for a hotel resort in Las Vegas. Attensity’s social media monitoring platform, Attensity360, has extracted and analyzed actual customer opinions from a broad universe of websites (including TripAdvisor, Travelocity and Expedia), so that an executive can see at a glance how their resort stacks up against its top Las Vegas competitors overall, and on an individual property attribute level.
For more information please visit http://www.attensity.com
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