A monitoring and analytics Dashboard designed for use in a Call Center provides managers with a visual overview and details on the performance of each telemarketer and each group.
Gaining the competitive edge in today’s fast-paced, constantly evolving business world means companies must escalate operating performance, reduce costs, increase reliability, improve cycle time to market, and ultimately meet and exceed customer requirements.
The call center must support all these corporate objectives, especially the ones about improving performance, while reducing costs and meeting service objectives.
Panopticon's data visualization software is an excellent tool for implementing an effective real-time Executive Dashboard supporting monitoring and fast analysis of call center performance. A well-designed performance measurement and management Dashboard must be based on a solid understanding of what you should measure and how often.
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