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Attensity Group Airline Dashboard

by Catherine van Zuylen, Vice President of Product Marketing, Attensity GroupFriday, November 13, 2009

Attensity Group provides software applications based on Web 3.0 semantic technologies to find, understand, and use information trapped in unstructured text to drive critical decision-making. The comprehensive suite of applications address collective intelligence in social media and forums; the voice of the customer in surveys and emails; customer response management; e-services; research and discovery; risk and compliance; and intelligence analysis.

With more than 500 installations worldwide, Attensity Group’s award-winning software is in use by large government agencies and such innovative enterprises as Airbus, Charles Schwab, Bosch, JetBlue, Nokia Siemens Networks, Royal Bank of Canada, Travelocity and Vodafone. Knowledge management professionals, business leaders, and customer support personnel are better able to track trends, identify patterns, detect anomalies, reduce threats, and seize opportunities to improve customer satisfaction and retention.

Figure 1 is an example of a competitive analysis dashboard for an airline, displayed in BusinessObjects Xcelsius. Attensity has “read” and processed the text found in social media sources such as Flyertalk, so that an executive can see at a glance how their airline stacks up against another airline or all airlines in general, showing top positive and negative issues.

Attensity airline dashboard
click on dashboard for full size version

Figure 2 is a native dashboard in Attensity Analyze. A customer service executive can review negative issues as mentioned in social media, emails, and in their CRM system.

Attensity Airline Dashboard
click on dashboard for full size version

More information on Attensity’s applications and services can be found at: http://www.attensity.com/en/Applications-and-Services/index.html

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