This dashboard report is displayed within an IT Service Desk environment enhancing the quality of IT service provision within the organization by providing Service Desk agents with Key Performance Indicators (KPIs) according to ITIL v3.
This dashboard report is created using database queries and simple Excel techniques.
Click on Dashboard for full size version
The Art of winning, without fighting
Strategy: Strategy Development • Process Models • Organisational Development • Risk Management
Process: Business Process Development • Quality Management • Project Management • Crisis Management
People : HR Services • Personal Development • Team Building • Conflict Management
Technology: ICT Service-Management • Software-Engineering • ICT Revision • e-Government
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