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Excel Ticket Management Dashboard

by David King, Measurements and Reporting, http://www.matokeo.at/en/home.htmlThursday, February 19, 2009

This dashboard report is displayed within an IT Service Desk environment enhancing the quality of IT service provision within the organization by providing Service Desk agents with Key Performance Indicators (KPIs) according to ITIL v3.

This dashboard report is created using database queries and simple Excel techniques.


Click on Dashboard for full size version

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