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Vertical Specific BI and KPIs

by Steve BogdonFriday, May 29, 2009

In June, Dashboard Insight will be focused on a seemingly vague theme: "vertical-specific BI and KPIs."  So what's that all about? 

When thinking of verticals, business professionals will often quickly cite the big, obvious sectors: financials, healthcare, manufacturing, high-tech, energy, etc.  But some of hottest BI verticals at the moment are much smaller areas and include sales operations, CRM and customer experience, and social network analysis (to help with marketing campaigns).

Since KPIs are an immensely critical part of BI - and each industry has its own unique set of metrics - we're going to take a closer look at this.  If some dashboard and BI vendors are developing specific modules for individual departments or industries, is there a more efficient way to deal with all this data?  Or are these metrics and reports so unique to the business function that it's the only data that can clearly tell the whole story?

Join us in June as we look at these issues in more detail.


Justifying Marketing Budgets By Using BI

This article discusses the benefits of business intelligence for marketers. This includes broaching the discussion of how marketers can use BI to better manage their campaigns and general initiatives to tie them to an organization’s profits.

by: Lyndsay Wise

Personal Finance for Trusts - A Masterclass in Patient Level Costing

David Beeson of Ardentia discusses why access to patient level costing is essential for NHS Trusts to match resources to income and ensure strong financial management

by: David Beeson, http://www.Ardentia.co.uk

One-on-One with Vikas Gupta; Chief Technology Officer, Manthan Systems

Dashboard Insight recently spoke with Vikas Gupta about BI technology for retail applications, the benefits of an ARC deployment - and something about a retailer's "business cosmos."

by: Karly Gaffney, Dashboard Insight

Optimizing Management Of IT Through Dashboards

With all of the talk about the lack of collaboration between business and IT, IT seems to get overlooked in the drive to implement and to take advantage of business intelligence solutions. Although the vast benefits of these solutions tend to rest within the realm of sales, marketing, finance and operations, the ability to apply BI beyond the development and maintenance of these systems is under explored in many organizations.

by: Lyndsay Wise

Klipfolio's Internal Communications Dashboard

Cross departmental, corporate communication is vital to keep your workforce aligned, informed, and safe. But organizational communication competes for attention with every other kind of workplace interaction. Customers, suppliers, managers, peers, family, and news feeds bombard your audience. Direct lines and mobile phones ring; inboxes and intranets fill up; even the bulletin board in the kitchenette is heaving.

by: Allan Wille, CEO, www.klipfolio.com

Performance Measurement: Thinking Vertically

Imagine running a competitive multi-day marathon: you are aiming to win the overall race, however, you have no idea what your standing is in relation to the other runners until the end of each day.  Not having a real-time metric that tells you where you place in the pack of competitors will severely impact your ability to make immediate adjustments to your strategy.  For instance, do you go for broke on the next hill, or take it easy and save your energy for a final spurt?  Without dynamic and timely performance indicators, the runner’s ability to enhance and alter his/her strategy will be severely diminished and competitive advantages will not be actualized to their fullest.

by: William Laurent, William Laurent, Inc.

Using Business Intelligence to Reduce and Accurately Measure Carbon Footprint

Defining key performance indicators and the setting up of accurate monitoring is the first step towards the establishment of a green business intelligence practice. This is key to the organization's accurate assessment of its green efforts – "if you can't measure it, you can't manage it".

by: Roni Floman, www.sisense.com

Measuring and Improving the Performance of a Recycling Process

Environment and Society can be taken care of by employing metrics like % reduction in gas emissions, % customer awareness achieved and number of programs arranged to improve societal participation. Operational and R&D Perspective can be measured using ‘number of products recycled’. ‘number of new cost efficient methods adopted’ and ‘% of operational waste recycled and utilized in processes of the company’.

by: Bob Elliott, www.aks-labs.com

Blue Collar Dashboards - A True Story of the Power of Sharing Information

At that time in my life, I had never heard of an executive dashboard or scorecard. But these simple printouts pinned to a bulletin board are exactly that. Since my journey into the high-tech world of data visualization two years ago, I have heard about how information dashboards are primarily designed for top-level executives, knowledge workers, and managers. While this may be true, I believe this technology can be just as valuable to the average “blue-collar” worker. Giving the workforce the information they need in an extremely simple format has proven to be an incredibly effective tool in my past, and perhaps it could work for you as well.

by: Steve Bogdon, Dashboard Insight

How Oil Companies Use BI to Maximize Profits

Hess and its competitors harvest data from inside and outside their four walls, plus they factor in wild cards such as war, weather and global politics. BI in oil and gas isn't a simple matter of buying a set of analysis tools and feeding data into them. Oil companies pass information through multiple layers of software, with nearly every employee focused on collecting and storing some kind of data. Exxon, for example, wants its geophysicists to know Fortran, C and Java so they can code their own, quick analyses. When Hess drills a well, Lensing says, engineers collect status data every 15 seconds.

by: Kim S. Nash, Senior editor of CIO Magazine

Excel Dashboard Competition: Bank Dashboard

“A dashboard is a visual display of the most important information needed to achieve one or more objectives; consolidated and arranged on a single screen so the information can be monitored at a glance.”

by: Andreas Lipphardt, BonaVista Systems

Bank Branch and ATM Risk Management Dashboard

This dashboard is actually a full solution for banks wishing to measure the risk status of their branches and ATM’s

by: Stuart Geros, Techsmart International

FusionAir Dashboard

The FusionAir dashboard is an executive management dashboard for a fictional airline company which we conveniently call FusionAir.

by: Pallav Nadhani, InfoSoft Global

Dundas Consulting Hospital Performance Dashboard

A dashboard can be thought of as a device for monitoring vital signs in the emergency room. Businesses need to make critical decisions and one of the starting points and the most important input in doing so is to create a consolidated view of the underlying information. Specifically for Healthcare Provider Companies such as Health Maintenance Organizations (HMOs) that assume financial and delivery risks associated with providing comprehensive medical services, keeping a close eye on these metrics is imperative to maintain their financial health.

by: Alexander Chiang, Dundas Consulting

Dashboard Insight will be adding vertical specific BI and KPIs articles all month.

Please check back often.

 


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