Business performance management (BPM) has had a long and successful run. Is that about to change? Business performance management may become a victim of its own success if purchasers are not more thorough in the planning of their initiative.
Due to the general success of business performance management so far, some prospective users of BPM are treating it as just another commodity. Business performance management deals intimately with the way a business is run and the decisions that are made. What product is used, how it’s implemented and what it measures are unique to every business. Treating it like the office copier (just go buy the leading brand, or find the cheapest one) is very shortsighted. Some companies are doing research, but in name only. In many cases, ill-informed junior analysts are assigned to do the research. They don’t know what they don’t know and end up buying into marketing hype.
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