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Analog Devices Selects MetricStream to Manage Quality and Enhance Customer Satisfaction

Friday, June 26, 2009

MetricStream, the market leader in enterprise-wide Governance, Risk, Compliance (GRC) and Quality Management software solutions, today announced that Analog Devices, Inc., a global leader in high-performance semiconductors for signal processing applications, has selected its GRC and QM software platform for managing customer quality issues and related workflow systems for the company.

The MetricStream software solution will support quality issue logging and routing, failure analysis, investigation workflows, corrective & preventive actions (CAPA) and action item tracking in a collaborative fashion involving users from various geographies and functions within Analog Devices. MetricStream will also simplify and streamline data analytics and reporting to provide highly accurate metrics, performance indicators and models from quality-related data collected across its customer base and internal operations. MetricStream's solution will deliver an integrated environment for quality issue resolution and management for Analog Devices.

“Analog Devices embraces a Total Quality philosophy with an emphasis on prevention rather than detection,” said Debbie Lawrence, Quality Systems Manager at Analog Devices. “The MetricStream software platform will provide us with a closed-loop, automated and workflow-driven approach to recording information, analyzing data, and driving continuous improvement using the 8D methodology built into the application.”

Article sourced from www.metricstream.com, click here to read full story.

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