International business intelligence (BI) and planning software provider arcplan has once again achieved tremendous results in The BI Survey 13, an annual market study commissioned by the Business Application Research Center (BARC). In the world's largest independent survey of BI users, the company took top honors in many categories, including Mobile BI in the peer group 'Performance Management Vendors' and Self-Service in 'Enterprise Reporting.' Product Satisfaction was highest in the Dashboard, Performance Management and Enterprise Reporting peer groups and arcplan was also the top ranked Dashboard and Performance Management vendor in Investment. As a result, arcplan beat out providers like Information Builders, MicroStrategy (Nasdaq: MSTR), Board, and Infor in these categories. In addition, arcplan retained its leading position as the most widely deployed third-party BI frontend for SAP BW (NYSE: SAP) for the ninth consecutive year, as well as for Oracle Essbase (Nasdaq: ORCL) and IBM Cognos TM1 (NYSE: IBM) for the fourth time in a row.
In this year's BI Survey, roughly 3,000 users rated 30 different BI products, which were assigned to peer groups – groups of products that have similar functions – for comparison purposes. arcplan was placed in the Enterprise Reporting, Dashboard, and – for the first time – Performance Management peer groups. Users themselves named arcplan the top BI provider in the following categories:
Mobile BI: arcplan secured the top spot for Mobile BI in the Performance Management peer group. BARC noted that arcplan has consistently placed its development focus on mobile use and making it possible for users to have device-independent access to their BI content.
Investment: arcplan customers benefit from a fast and efficient product launch, investment security and predictable fees for implementation processes. Such advantages had a noticeable impact on the ratings: in the Investment category of the Dashboard and Performance Management vendors peer groups, arcplan was able to surpass competitors including MicroStrategy, Board and Tableau.
Self-Service: Being the #1 Enterprise Reporting and #2 Dashboard vendor in this category confirms arcplan's persistent efforts to provide users with a high degree of self-service. The demand for more flexible and user-friendly reporting was met with investments in a dedicated self-service analysis tool, arcplan Spotlight.
Business Achievement: arcplan emerged as the top provider in terms of Business Achievement in both the Enterprise Reporting and the Performance Management peer groups, meaning it helps customers achieve their business goals better than other vendors in these peer groups. This is attributable to arcplan's flexibility in allowing customers to create BI applications that meet all users' requirements without compromise.
Customer Satisfaction: Over the past 20 years, arcplan has established itself in the market as a secure investment and a reliable BI provider with a wealth of experience, a mature product line, comprehensive industry knowledge and a global network of partners. These advantages are reflected in the #1 ranking for Customer Satisfaction.
Excellent frontend expertise: The BI Survey has been conducted for more than a decade, and arcplan has always been a favorite frontend to OLAP data sources. For the ninth time in a row, arcplan emerged as the #1 third-party frontend to SAP BW. The company offers seamless access not only to this database but also to the newer in-memory solution SAP HANA. arcplan is also the favorite product among Oracle Essbase users: 37 percent named arcplan their preferred BI and CPM frontend solution. And for the fourth time running, IBM Cognos TM1 users chose frontend alternatives from arcplan above other third-party solutions.