• Votes for this article no votes for this yet
  • Dashboard Insight Newsletter Sign Up

Are your KPI's "hygienic"?

Wednesday, February 23, 2011

An article in CRM Management magazine some time ago highlighted the term “hygienic KPIs”.  This was defined as “how good you are at using the application”.

This line of thinking mirrors that of Collier Pickard.  We believe that measuring performance against top level business goals is vital – but we also believe that some simple housekeeping and low-level measurement can massively improve the attitude towards CRM within an organisation.

Article sourced from www.collierpackard.com, click here to read full story.

Tweet article    Stumble article    Digg article    Buzz article    Delicious bookmark      Dashboard Insight RSS Feed
Other articles by this author


No comments have been posted yet.

Site Map | Contribute | Privacy Policy | Contact Us | Dashboard Insight © 2018