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Attensity Experiences Record Quarter with 33 New and Expanded Deals in Enterprise-Scale Adoption of Text Analytics

Wednesday, May 25, 2011

Attensity, the leading provider of text analytics solutions for Customer Experience Management (CEM), today announced tremendous momentum with 33 new and expanded deals in the first quarter of 2011. This has been the company's most successful quarter to date in terms of customer expansion and scale of individual contracts. In addition, the company launched multiple enhancements of its flagship text analytics platform, Attensity Analyze, as well as a series of industry-specific solutions.

"We are highly gratified by the significant growth we've seen this quarter," said Ian Bonner, president and CEO of Attensity. "Our momentum is a testament to our global, multi-lingual offering that enables accurate and actionable insights from customer conversations and engagement across channels. Attensity's advanced analytics, backed by its patented natural language processing engines, is galvanizing enterprises to use text analytics to reveal valuable nuggets of information in multi-channel customer conversations, and to leverage these insights as a business asset."

Recent business milestones include:

  • Two deals exceeding $1 million each
  • New and/or expanded deals with such customers as 1&1, AT&T, Avaya, Cisco, EMC, Geico, Genentech, JetBlue Airways, Orange Austria, Starwood Resorts, Symantec, TracFone, The Venetian Las Vegas Resort, and Wells Fargo
  • Attensity Analyze 6.0 (with Data Grid)
  • Attensity Telecom Industry Solution
  • Attensity Retail Banking Solution

Industry accolades include:

  • ZDNet's "CRM Watchlist" for 2011
  • TMCnet's "CRM Excellence Award" in Social CRM
  • KMWorld's "Top 100 Companies that Matter" in Knowledge Management (for the fifth time)
  • San Francisco Business Times' "Technology and Innovation Award" finalist

Attensity also hosts a monthly, complimentary webinar series on a variety of industry topics. Upcoming topics include a June 2 event on "The Real Reasons Why Customers Churn: Analyzing the Voice of the Customer in the Banking Industry," and a text analytics webinar led by Attensity co-founder Dr. David Bean on June 23. Recorded versions of these webinars and past Attensity webinars are available on demand at http://www.attensity.com/news-events/events/webinars/.

About Attensity

Attensity helps the world's leading brands leverage customer conversations as a business asset. Using Attensity's integrated suite of customer analytics and response applications, organizations can tap the wealth of data stored in both internal and online sources, and use that information to improve the customer experience with their brands. Attensity's award-winning Customer Experience Management (CEM) solutions are built on a massively scalable text analytics platform that enables organizations to listen, analyze, relate and act on customer conversations, no matter where they take place. From its headquarters in Palo Alto, Calif., and Kaiserslautern, Germany, Attensity is powering the customer experience strategies of companies such as Charles Schwab, Citigroup, HP, JetBlue, Lloyd's Banking Group, Siemens, Starwood Resorts, Travelocity and Whirlpool. Visit www.attensity.com and follow the company at blog.attensity.com, on Twitter @Attensity, and on facebook.com/Attensity.

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