Jaspersoft, provider of the world's most widely used business intelligence (BI) software, today announced that BT and Unisys have implemented the Jaspersoft Business Intelligence Suite to support their Statistical Data Warehouse (SDW) for improving customer service for voicemail subscribers.
The SDW, which was built using Jaspersoft and is today deployed in support of more than 8 million customers, reduces the time required to research and respond to issues and decreases costs associated with ad hoc information requests. Since the initial implementation of the SDW for voicemail, BT has expanded its deployment to include analytics for the BT Text and Managed SMS services. This expanded deployment has yielded the significant benefits of providing a "one stop shop" for messaging analytics and has simplified the provision of this information within BT.
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries. Unisys, a longtime Jaspersoft partner and a worldwide IT consulting and services company, manages BT's voicemail services (1571), including technology functions and business processes.
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