Customers can make or break a business, especially in today’s tumultuous economic times. They provide the main source of revenue. So, customer relationship management becomes the key to lowered customer acquisition costs and improved retention. It also drives increased profitability as loyal customers increase their spending. As such, most enterprises go to great lengths to acquire and retain their customers.
Taking control of their customer data enables organizations to grow or sustain their business. Knowledge about customers is critical to these relationships. Gaining insight requires complete awareness of every interaction between a customer and the organization, enabling those who engage to maximize the customer experience and fully meet their needs.
Information from all aspects of each interaction needs to be centralized, organized and presented to appropriate staff with customer contact. It needs to be done in a timely manner and in a format that allows them to act effectively on a customer strategy. A business intelligence (BI) platform can consolidate data into one place, provide greater insights and allow the company to harness that information to generate sales in a more cost-efficient manner.
Article sourced from www.b-eye-network.com, click here to read full story.
No comments have been posted yet.