SAP AG today announced the City of Edmonton as the first municipality in North America to deliver 311 telephone information service to residents using the latest version of the SAP® Customer Relationship Management (SAP CRM) application. The 311 service provides Edmonton's more than three quarters of a million citizens with single-point access to information and non-emergency services, 24 hours a day. The city amalgamated call centers from 12 unique business areas, including transit information, planning and development, roadway maintenance, drainage operations and community services program registration, into 311.
Leveraging its existing SAP platform, Edmonton deployed SAP CRM through the SAP® Ramp-Up program, which helps organizations adopt new SAP software quickly and achieve an early return on investment. The program provides dedicated project monitoring, support and continuous knowledge transfer, which reduces implementation time, cost and risk.
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