When I wrote about the possibilities and possible pitfalls of cloud-based business intelligence, I focused largely on the technical (data transfer speeds, integration capabilities, etc.), thanks to the tech-savvy sources I cited, including Forrester Research's Boris Evelson and Datasource Consulting's Steve Dine.
But as with almost any software deployment, people and processes will present far greater challenges than technology. I think it's a particular concern with SaaS, because SaaS vendors typically pitch their products as a no-muss, no-fuss implementation.
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