Gartner, Inc. has revealed its key predictions for business process management (BPM). Analysts have identified five predictions on the advancement of BPM, a management discipline that treats processes as assets that directly contribute to organisational performance.
“As organisations continue to embrace BPM to improve business performance during challenging times, this quest is pushing BPM beyond its traditional focus on routine, predictable, sequential processes towards broader, cross-boundary processes that include more unstructured work. Knowledge work is especially complex and unstructured,” said Janelle Hill, research vice president at Gartner. “New BPM technologies will enable the management of unstructured and dynamic processes to deliver greater knowledge worker productivity and competitive advantage.”
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