IT budgets of global airlines are seen increasing by about a tenth this year, as passenger carriers step up investments in business intelligence (BI) and mobile applications that will help them know their customers better and offer personalised services.
IT TRENDS SURVEY
The IT spends of airlines for 2013 are expected to grow to $10.8 billion in 2013, up from $9.9 billion spent in 2012, according the Annual IT Trends Survey of SITA, a technology solutions provider for the aviation industry.
This increased spending could augur well for the Indian IT companies such as TCS, Infosys, NIIT and MindTree that develop and help airlines deploy various technology solutions.
All airlines surveyed by SITA this year plan to invest in BI solutions, which is expected to help them have better information for decision making in their operations. This is a huge jump from last year, when one in five airlines, had no plans at all, the survey said.
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Source: The Hindu Business Line.
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