Telecom operators worldwide, including wire-line, wireless, Internet and cable operators, have spent billions of dollars on business intelligence (BI) software, services and systems integration over the past few years. These investments have encompassed a wide range of business processes within an operator’s organization, such as network planning/operations, service assurance, marketing, product management, revenue assurance, fraud/risk management and customer management. These approaches have proven useful, but are essentially retrospective.
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