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NHS Shared Service Provider Delivers Real-time Debt Intelligence to Clients with Intuitive Dashboards

by Dashboard Insight, Dashboard InsightThursday, November 7, 2013



Leading NHS Shared Service Provider Delivers Real-time Debt Intelligence to Clients with Intuitive Dashboards

NHS clients benefit from real-time, interactive access to debt management and improved business operations

Manchester, England – 7 November 2013
ELFS Shared Services, a business division of Calderstones Partnership NHS Foundation Trust, has implemented Intuitive Dashboards, the multi-award winning Business Intelligence (BI) dashboard solution from Intuitive Business Intelligence, in order to offer NHS clients real-time debt management reporting and improved business operations through monthly performance KPIs and targets. The dashboard solution is integrated with ELFS’ existing eFinancials system from Advanced Business Solutions (Advanced), and provides individual clients with remote access to their real-time debt position, enabling clients to more effectively and efficiently manage cash flow, customer debt and invoicing alongside monthly performance KPIs with drilldown capabilities presented in a consolidated, interactive, dashboard platform. Kathryn Brown, Deputy Director of Shared Services at ELFS, comments, “The NHS organisations we work with demand a state-of-the-art approach to debt management, which allows them to quickly and easily access real-time data in order to make critical business decisions. Implementing Intuitive Dashboards enables clients to access their real-time debt position and improve cash flow and business operations, whilst streamlining and reducing the historically long reporting process.

“We are delighted with the speed and ease of implementing Intuitive Dashboards, and when combined with its user-friendliness, we have been able to rapidly deploy the dashboards and assist our clients by delivering a turnkey solution that delivers a superior approach to decision-making. The interactive and highly customisable nature of Intuitive Dashboards has also enabled us to review the reporting systems we were providing clients, which in turn, challenged the way we worked to ensure our service delivery was competitive and forward-thinking. Our implementation of Intuitive Dashboards will form part of our future tenders, and we will also be using it for our own internal management reporting.”

In addition to the delivery of real-time debt management reports to clients down to individual directorate level, the implementation of Intuitive Dashboards also provides their clients with performance KPI’s, proactive shortfall alerts and trend analysis, enabling them to respond quickly and decisively in order to enhance organisational performance, aid efficiency, service delivery and cost-effectiveness. Future dashboard implementations will integrate with their helpdesk software, Hornbill SupportWorks, payroll software, ESR and across the Contempus AP workflow and OCR solution to optimise the processing and approval of supplier invoices. Intuitive Dashboards links directly into an ODBC database and can utilise the SAP Business Objects universes with eFinancials.

The implementation of Intuitive Dashboards internally has also seen a substantial improvement in ELFS’ typical reporting cycle reduced, affording ELFS a major competitive edge when submitting future bids for Shared Service projects.

Richard Abraham, Channel Development Manager at Intuitive Business Intelligence, says, “As one of the UK’s leading providers of business shared services to NHS organisations, it is essential for ELFS to effectively support clients by delivering meaningful and actionable reports on their performance KPIs and targets. The disparate nature of NHS support services demands a unified solution which will offer fast and tangible benefits, so that senior managers can focus on realising actionable business insight from their extensive information resources.

“I’m delighted that ELFS and their clients can now benefit from instant, real-time dashboard access to their critical performance data, which can be dispersed to the relevant management personnel in a visually engaging and meaningful way. Ultimately, their use of Intuitive Dashboards will support all their NHS clients in driving greater efficiencies and enhanced performance, delivering exceptional value to all their stakeholders.”

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