Award-winning author and Business Process Management (BPM) analyst and consultant Terry Schurter today launched The Insiders’ Guide to BPM: 7 Steps to Process Mastery, a simple, real-world guide to help businesses take full advantage of BPM in transforming their processes to achieve new levels of performance, quality, cost reduction and business value. According to Schurter, fulfilling the promise of BPM means changing how work gets done, not just through automation or software, but by focusing on all of the people who actually do the work every day. The book is intended for those just starting a process improvement initiative as well as those who may not be achieving the level of success they know BPM can bring.
“Business process management is about people,” said Schurter. “That means embracing and empowering all of the people in process – not just focusing on a single perspective, like process models, which, unfortunately, remains the dominant approach in the industry.”
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