RightNow adds Cloud Monitor and Enterprise Analytics to the latest version of its on demand customer relationship management (CRM) solution, RightNow May ‘09. “Today, companies can’t force one-sided conversations with customers; enterprises must listen closely to what consumers are saying. RightNow’s new Cloud Monitor and Enterprise Analytics help organizations take the next step in delivering great experiences by listening to and understanding customers.” Greg Gianforte, CEO, RightNow
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