• Votes for this article no votes for this yet
  • Dashboard Insight Newsletter Sign Up

Speech Analytics: Can You Hear Me Now?

Thursday, February 12, 2009
According to an Aberdeen survey conducted in November and December of 2008, 31 percent of Best-in-Class organizations have implemented speech analytics. This compares to only 18 percent of all other companies. The benefits reaped by contact center agents can also be realized by non-contact center users. For example, litigators now have the ability to search hundreds if not thousands of documents that, in the past, would have taken many man-hours to do.
View full story here.
Tweet article    Stumble article    Digg article    Buzz article    Delicious bookmark      Dashboard Insight RSS Feed
Other articles by this author


No comments have been posted yet.

Site Map | Contribute | Privacy Policy | Contact Us | Dashboard Insight © 2018