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Survey finds SaaS failing to satisfy users

Wednesday, July 8, 2009

Applications and services delivered on-demand as a software service are falling short on expectations, a sentiment survey has shown, with users left dissatisfied and IT shops planning only to maintain and not grow their level of use of SaaS in the coming couple of years.

The survey, which was conducted by Gartner in December 2008 among users and prospects of SaaS solutions in 333 enterprises in the US and the UK, found that the apparent acceptance of SaaS as a viable model has not entirely translated into satisfied users of SaaS.

One of the messages to be found in the study is that, “Vendors must reaffirm the fundamentals of the SaaS model, that SaaS solutions are lighter, simpler, more intuitive, more agile and more modest.”

The challenge they face is that apparently many customers are underwhelmed by their current experience of SaaS.

Article sourced from www.cbronline.com, click here to read full story.

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