An advanced content analytics and mining platform, IBM OmniFind™ Analytics
Edition extracts meaningful information and identifies valuable patterns,
trends and issues, which can be used for important business initiatives such
as improving customer care, delivering quality insight reports, and enhancing
research and intelligence.
OmniFind Analytics Edition extracts information from unstructured content
and allows users to analyze that extracted information together with available
structured data, providing correlation analysis, trend analysis, delta analysis,
automated alerts, drill-down navigation, semantic search and keyword search.
These advanced capabilities are designed to reveal situations and track changes
over time, such as causes of customer dissatisfaction or detection of products that
may require frequent repairs or a recall.
• Based on the Unstructured Information Management Architecture
• State-of-the-art natural language processing, resulting from years of research
and customer engagements
• Combines text analysis with associated structured detail for richer insights
• Highly scalable, with end user response times similar to keyword search
• Rich, out-of-the-box user interface for interactive analysis that is accessible and
understandable by business users
IBM Content Discovery Drives New Business Value from Unstructured Information
For many companies, the promise that information will transform business – that
access to the right information at the right time will provide the insight to drive
timely, effective business decisions – has yet to be realized. This is especially the
case when knowledge is buried in a large number and variety of sources that are
not easy to access, navigate or mine. Imagine the possibilities inherent in being
able to efficiently find and analyze information relevant to your business from
blogs, call center interactions, technician comments, customer survey comments,
witness statements from accident reports, and other sources. Or imagine being
able to monitor email and proactively deal with possible compliance violations.
Figure 1. Value of IBM Content Discovery Solutions
As illustrated in Figure 1, IBM Content Discovery solutions provide enabling technologies for:
• Accessing relevant enterprise content, no matter where it is stored or in what format
• Organizing that content in a way that is relevant to your business via leading-edge classification, based on both real-time
learning and rules
• Deriving insight from content in a way to help you improve your business processes and react quickly to changing business
conditions. This last benefit is the focus of this paper and the key benefit that OmniFind Analytics Edition can bring to you.
The OmniFind portfolio from IBM offers solutions for extracting more value out of your organization’s unstructured information
assets. These offerings are designed to help you find, analyze, and ultimately maximize the value of your unstructured
information, found in sources like email, contracts, reports, blogs, presentations, and many others. The OmniFind family
supports a wide range of scenarios, from basic intranet or site search to secure search across large enterprise content
repositories, experience-driven search, and information insight solutions.
A framework for business insight
What do we mean when we talk about business insight from unstructured information? It helps to frame this discussion as
a series of steps to the ultimate goal of achieving actionable business insights. Table 1 below explains the stepping stones
to achieving high-value business insight and how each member of the OmniFind family can help you on the steps along the
Table 1. A framework for business insight from unstructured information